Help when you need IT
Support
Start a remote session with a technician, open a ticket, or sign in to the client portal. If something is down right now, call 720-386-3090.
Remote support session
If our help desk has directed you to start a screen-sharing session, enter the session key the technician gave you and press Start. Only start a session when you are on the phone with, or have been directed by, IT Supervision support.
What happens when you press Start
- 1Your browser downloads a small file that looks like this: bomgar-scc-xxxxx.exe
- 2Click the download to open it — look in your browser’s downloads bar or your Downloads folder. Nothing happens until you open it.
- 3A window opens and your technician connects. Closing that window ends the session and removes the software.
Sessions run through our secure BeyondTrust (Bomgar) remote support appliance.
Open a ticket
Describe the issue and it goes straight into our help desk queue. Every problem and concern is important to us, and we work to resolve each one quickly — but if your matter is urgent (the network is down, you can’t log in, or it’s time-sensitive), open a ticket and then call the help desk at 720-386-3090 so we can get on it right away.
Existing client? Open the client portal to create and track tickets directly.
Something actually down?
Call the help desk. One-hour critical response for managed clients.